Fondly is an autonomous review agent for local businesses. It listens across Google, Yelp, and Facebook, replies in your voice, and quietly escalates the hard ones to you. You get your Sundays back.
No credit card. 7 minutes to set up. Cancel anytime.
"Joe and his team did an amazing job on our bathroom remodel. On time, on budget, and the tile work is incredible."
Sarah, thanks so much — it was a pleasure working on your bathroom. Tell Mike we said hi, and send us a picture once you get the new vanity in. — Joe
Trusted by local businesses across the country
of customers read reviews before choosing a local business.
is when most owners finally sit down to reply — exhausted, half-asleep, or skipping it entirely.
of reviews never get a reply at all. That silence costs you the next customer.
One click. Fondly pulls your last 200 reviews and your past replies to learn how you sound.
Not a generic template. Your actual phrasing, your warmth, the way you say thanks. Takes about 4 minutes.
New review hits? We draft a reply in your voice and post it within 2 hours. Happy reviews get warmth. Neutral ones get specific thanks.
We never auto-post to 1- or 2-star reviews. Those land in your inbox with a drafted reply, suggested fix, and a one-tap approve. You stay in control of the moments that matter.
Fondly is built on one belief: a reply to a customer should sound like it came from the owner — because everything about your business depends on it sounding that way. We spent more time on voice than on anything else.
"I was skeptical. Then my wife read three replies and asked when I had time to write them. I hadn't. Fondly had."
"The escalation thing is what sold me. A 2-star came in about a mixup with insurance. Fondly didn't touch it — routed it straight to me with the full context. I fixed it in 10 minutes."
"I was paying Birdeye $349/mo for a dashboard I never opened. Fondly just does the work. Cancelled Birdeye the same week."
Less than your POS subscription. Save 16% annual. Cancel anytime.
For the single-location owner
For the growing shop
For multi-location operators
We designed Fondly to fail quietly on your behalf. Any review under 3 stars is automatically escalated — we never auto-post to an unhappy customer. For 4- and 5-star replies, you can turn on "approve first" mode if you want a human-in-the-loop on everything. Most owners turn it off after a week.
Birdeye and Podium are dashboards. They show you reviews and let you reply faster. Fondly is an agent — it does the replying. No dashboard to check, no notifications to snooze. And we cost a third of what they do.
No. Google's policy is about authenticity and accuracy — not authorship. Replies are posted through your official Google Business Profile API with your consent, in your voice, referencing real customer feedback. That's exactly how their policy reads.
You can retrain the voice profile anytime from your dashboard. If it still doesn't feel right after two attempts, we'll refund you and help you offboard. We only want customers who feel great about the replies going out.
Yes. We don't sell, share, or transfer your data. Reviews are processed and stored encrypted, and you can request deletion at any time — we honor it within 30 days. Full privacy policy here.
14 days free. No credit card. If Fondly doesn't sound like you, we'll refund you and part as friends.
Or email Tony directly for a 15-min founder demo.